Refund & Cancellation Policy
These are the Texas Nova Cleaning policies that cover cancellations, rescheduling, refunds, and service credits. The full policy list is on our Terms & Policies page.
Cancellation Policy
We reserve your appointment time and assign a team to your home, so timely notice matters. A $75 deposit is required to book every cleaning. It comes off your total, and it is non-refundable.
- Cancel or reschedule with 24 hours’ notice or more: no additional charge. The $75 deposit is kept.
- Cancel or reschedule with less than 24 hours’ notice, or no one home / no access when the team arrives (no-show): the $75 deposit is kept and an additional late-cancellation fee applies, up to the full price of the scheduled service.
- To cancel or reschedule, call or text (832) 281-4366 as early as possible. Voicemails left for an individual cleaner do not count as notice.
Payment
The $75 deposit is paid when you book, by the secure link we text you. The remaining balance is due after the cleaning is finished. Accepted methods for the balance depend on your area and are listed in your booking confirmation.
Lockout / Access Policy
To clean your home we need reliable access at the scheduled time — someone home, a working gate/door code, a lockbox, or key arrangements, with gates unlocked, parking available, and pets secured. If our team arrives and cannot gain access — after traveling to the property and reserving your appointment time — we will not be able to complete the cleaning and will need to reschedule. Please tell us in advance if access will be difficult so we can plan around it. This includes no one home when access was required, a locked or blocked gate, a wrong or non-working code, an unsecured pet that prevents safe entry, or being turned away at the door.
Satisfaction Guarantee / Re-Clean Policy
Your satisfaction is guaranteed. If you’re not happy with any area we cleaned, tell us within 24 hours and we’ll return and re-clean that area free of charge. Report concerns by call or text to (832) 281-4366 or email texasnovacleaning@gmail.com. The guarantee covers re-cleaning the affected areas to the agreed scope and condition; it is not a cash refund of a completed service.
Payment Disputes
If there is ever a problem with a cleaning, please contact us first within 24 hours so we can review it and make it right. By booking service, you agree to pay the remaining balance after the cleaning is finished, by the methods listed in your booking confirmation. Our free 24-hour re-clean is the way we settle any concern about the work. This does not limit your rights under applicable law.
Quote Protection Policy
All estimates are based on the information provided by the customer. Upon arrival, Texas Nova Cleaning performs an initial walk-through inspection. If the actual condition, size, scope, or requested services differ from the information originally provided, a revised estimate may be presented before work begins. No additional work will be performed without customer approval.
Recurring Pause / Skip Policy
Recurring customers may skip or pause visits — just give us 24+ hours’ notice (the Cancellation Policy applies to short-notice skips). Your recurring discount is based on maintaining your selected frequency; repeatedly skipping can change the effective frequency and the applicable discount on future visits. Long pauses may release your standing time slot, and extended gaps may require a Deep/Reset clean to return the home to maintenance condition. Final pricing and savings are confirmed during the quote and booking process.
Weather Policy
For the safety of our team and your home, Texas Nova Cleaning may reschedule cleanings during hazardous Houston weather — flooding, severe storms, hurricanes/tropical weather, icing, or official warnings. Weather reschedules carry no penalty to you. We’ll contact you as early as possible to move your appointment to the next available day, and recurring customers keep their place in the schedule.
Holiday Policy
We work holidays. A holiday cleaning carries an additional charge, and we confirm it with you before your date. Cleaning is available 7 days a week. Customer Service: 7 days a week, 9 AM–9 PM. If a recurring clean falls on a holiday, we confirm the holiday charge with you first, or move your clean to the nearest available day if you prefer.
These policies are provided for transparency and may be updated. They are general policies, not legal advice. For questions, contact (832) 281-4366 or texasnovacleaning@gmail.com.
Call or text Texas Nova Cleaning at 832-281-4366 for a fast, free quote — proudly serving the Houston area.