Cancellation Policy

The short version of how booking and cancelling work. Every other policy is on our Refund & Cancellation Policy page.

Cancellation Policy

We reserve your appointment time and assign a team to your home, so timely notice matters. A $75 deposit is required to book every cleaning. It comes off your total, and it is non-refundable.

• Cancel or reschedule with 24 hours’ notice or more: no additional charge. The $75 deposit is kept.
• Cancel or reschedule with less than 24 hours’ notice, or no one home / no access when the team arrives (no-show): the $75 deposit is kept and an additional late-cancellation fee applies, up to the full price of the scheduled service.
• To cancel or reschedule, call or text (832) 281-4366 as early as possible. Voicemails left for an individual cleaner do not count as notice.

Payment

The $75 deposit is paid when you book, by the secure link we text you. The remaining balance is due after the cleaning is finished. Accepted methods for the balance depend on your area and are listed in your booking confirmation.

Questions before you book? Call or text (832) 281-4366. We answer 9 AM to 9 PM, 7 days a week.