Refund & Cancellation Policy

We reserve your appointment time and assign a team to your home, so timely notice matters. We ask for at least 24 hours notice to reschedule or cancel, so our team is not left without work for the day. There is no deposit and no cancellation charge – we simply ask that you tell us as early as you can. To reschedule, call or text (832) 281-4366 as early as possible — voicemails left for an individual cleaner do not count as notice.

To clean your home we need reliable access at the scheduled time — someone home, a working gate/door code, a lockbox, or key arrangements, with gates unlocked, parking available, and pets secured. If our team arrives and cannot gain access — after traveling to the property and reserving your appointment time — we will not be able to complete the cleaning and will need to reschedule. Please tell us in advance if access will be difficult so we can plan around it. This includes no one home when access was required, a locked or blocked gate, a wrong or non-working code, an unsecured pet that prevents safe entry, or being turned away at the door.

Your satisfaction is guaranteed. If you’re not happy with any area we cleaned, tell us within 24 hours and we’ll return and re-clean that area free of charge. Report concerns by call or text to (832) 281-4366 or email support@texasnovacleaning.com. The guarantee covers re-cleaning the affected areas to the agreed scope and condition; it is not a cash refund of a completed service.

If there is ever a problem with a cleaning, please contact us first within 24 hours so we can review it and make it right. No card is required to book and there is no deposit: by booking service, you agree to pay for completed work after the cleaning is finished, by Cash, Zelle, Venmo or Cash App. Our free 24-hour re-clean is the way we settle any concern about the work. This does not limit your rights under applicable law.

All estimates are based on the information provided by the customer. Upon arrival, Texas Nova Cleaning performs an initial walk-through inspection. If the actual condition, size, scope, or requested services differ from the information originally provided, a revised estimate may be presented before work begins. No additional work will be performed without customer approval.

Recurring customers may skip or pause visits — just give us 24+ hours’ notice (the Cancellation Policy applies to short-notice skips). Your recurring discount is based on maintaining your selected frequency; repeatedly skipping can change the effective frequency and the applicable discount on future visits. Long pauses may release your standing time slot, and extended gaps may require a Deep/Reset clean to return the home to maintenance condition. Final pricing and savings are confirmed during the quote and booking process.

For the safety of our team and your home, Texas Nova Cleaning may reschedule cleanings during hazardous Houston weather — flooding, severe storms, hurricanes/tropical weather, icing, or official warnings. Weather reschedules carry no penalty to you. We’ll contact you as early as possible to move your appointment to the next available day, and recurring customers keep their place in the schedule.

Texas Nova Cleaning is closed on all calendar holidays so our family-owned team can spend those days with their families, and we do not schedule cleanings on calendar holidays. Cleaning is available 7 days a week. Customer Service: 7 days a week, 8 AM–9 PM, with limited availability on holidays. If a recurring clean falls on a holiday or closed day, we’ll reschedule the nearest available day.