Frequently Asked Questions
The things Houston homeowners ask us most. Don’t see your question? Call or text 832-281-4366 — Customer Service: 7 Days a Week, 9 AM – 9 PM.
Do you require a deposit?
No deposit is charged — ever. We accept cash, bank transfer, Zelle, and Cash App. No card required to book. If the size, condition, or scope is different than described, we’ll present a revised estimate before starting — no additional work is ever done without your approval.
How is my booking confirmed?
We accept cash, bank transfer, Zelle, and Cash App. No card required to book. Once your booking is confirmed, your appointment is reserved on our schedule.
How much does a cleaning cost?
Quotes depend on your home’s size, the service type, condition, pets, any add-ons, and how long it’s been since the last professional cleaning. Answer a few quick questions and we’ll text your estimate shortly.
What services do you offer?
We offer Home Cleaning (standard, deep, heavy duty, move-in/move-out, and recurring), Carpet Cleaning, Garage Cleaning, Airbnb Turnover, Upholstery & Furniture Cleaning, Tile & Grout Cleaning, Rug Cleaning, Pet Stain & Odor Removal, Commercial Carpet Cleaning, Natural Stone Cleaning & Restoration, Power Washing. Don’t see exactly what you need? Choose “Other / Custom Cleaning” on our quote form and tell us about it.
What days are you open?
Cleanings run Monday–Saturday with arrival between 8:30–9:30 AM. We’re closed Sundays and holidays. Customer Service: Monday–Saturday, 9 AM – 9 PM.
Will someone follow up after I request a quote?
Yes — our team (including Joyce, our virtual assistant, or management) may follow up by text or call to confirm details and help you book. Reply STOP any time to opt out of texts.
What if I need to cancel or reschedule?
Cancel or reschedule free with 24+ hours notice — just call or text (832) 281-4366. Cancellations with less than 24 hours notice may have a fee, and the same access and no-show rules apply to all of our services. Full details are on our Terms & Policies page.
Can I set up recurring cleanings?
Absolutely — weekly, every 2 weeks, every 3 weeks, or every 4 weeks. Recurring customers save up to 15% on every visit (Weekly 15%, Every 2 Weeks 10%, Every 3–4 Weeks 5%). Discounts can’t be combined — you get the best applicable discount.
Do you charge extra for pets?
Pet-friendly homes are welcome. A small pet fee may apply so we bring the right care and supplies.
What areas do you serve?
We serve Houston and surrounding areas only — including Bellaire, Meyerland, West University, Memorial, River Oaks, Sugar Land, Missouri City, Pearland, and other nearby Houston-area communities. See the full list on our Service Areas page.
Do you offer same-day or next-day cleaning?
Often, yes! Same-day and next-day slots open up depending on the schedule. Send your request and we’ll find you the soonest opening — availability is confirmed on our BookingKoala calendar before anything is promised.
Ready for a Cleaner Home?
Already a customer and happy with your cleaning? Share your experience — it means the world to our family-owned business.